My NHS discount

Lindsay123 · ‎28-04-2020

Hello, on my latest bill my NHS discount has disappeared. I have the 10GB bolt on for being an NHS worker. But for some reason my usual discount has gone. I haven’t changed jobs and or plans. Just paid device off. Please advise? Has this happened to anyone else? And I did try and call 202 but I waited over 25 mins to get through and then got through to a lass working from home who couldn’t help as she doesn’t work for customer services. Not her fault at all but everything else is just taking me round in circles.

MI5 · ‎28-04-2020

As long as purchased from O2 they are included.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎28-04-2020

That's what I thought.

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MI5 · ‎28-04-2020

Yep, it says

Sim only deals and contracts not purchased directly from O2 (e.g. Carphone Warehouse) are also excluded.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎28-04-2020

Good to know. Should make it more obvious though as it also says any non Refresh contract.

It just doesn't state anywhere that sim only contracts are included.

Swings and roundabouts.

Pleased anyway.

Veritas Numquam Perit

O2

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