Moving from PAYG to Pay Monthly

[Anonymous]

I am thinking of taking out a sim only pay monthly but I want to keep my original number which was transferred over to O2 from my old network. I have credit on my PAYG sim, will I loose this?

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[Anonymous]

You can transfer the number over and any credit you have as well as any saved up rewards will come off one of your first 3 bills.

[Cleoriff · Accepted solution]

Hi @Anonymous Just follow the advice in this thread https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Just fill in the keep my number form.You'll need your temporary Pay Monthly number from your O2 confirmation email or sim pack. We'll transfer your number within 24 hours. You'll need to be in the UK when your number switches.

On the day of the switch, your Pay As You Go sim will lose signal. When this happens, put your Pay Monthly sim in your phone. If you don't have signal , switch your phone off and on every couple of hours until you get a signal. If you still don't have signal by 6pm, contact us.

Texts and picture messaging can take up to 24 hours to work after the switch.

If your Pay As You Go balance is under £350, it will be transferred to your Pay Monthly account when you receive your second bill. If you're entitled to a loyalty bonus, up to £550, we'll add credit to your fourth bill.

[Anonymous]

Oh thanks for quick reply.

[MI5]

See how to help here for switching and you can transfer upto £350 of credits
https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number