Monthly Payments

[Anonymous]

So why don't O2 know this?  I have contacted them every month for the past 3 months to arrange continuous card payments (my existing card had expired).  Each month they assure me they have done this.  If its no longer an option, shouldn't the customer services/payments team be aware?

[MI5]

Why not just set up a direct debit on the account the card is tied to?

[Cleoriff · Accepted solution]

This thread is 3 years old @Anonymous New guidelines on how to pay here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

[Anonymous]

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@Cleoriff wrote:

This thread is 3 years old @Anonymous New guidelines on how to pay here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

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Thanks Cleoriff.  I had just spotted the age of the thread. Even more worrying then that o2 staff still keep getting it wrong. Surely they should advise me if it can't be done.  Every month they say they have sorted it.  I'll try your link thanks.