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Anonymous · ‎11-12-2016

So why don't O2 know this? I have contacted them every month for the past 3 months to arrange continuous card payments (my existing card had expired). Each month they assure me they have done this. If its no longer an option, shouldn't the customer services/payments team be aware?

Cleoriff · ‎11-12-2016

This thread is 3 years old @Anonymous New guidelines on how to pay here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

Veritas Numquam Perit

View solution in original post

MI5 · ‎11-12-2016

Why not just set up a direct debit on the account the card is tied to?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎11-12-2016

This thread is 3 years old @Anonymous New guidelines on how to pay here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

Veritas Numquam Perit

Anonymous · ‎11-12-2016

@Cleoriff wrote:
This thread is 3 years old @Anonymous New guidelines on how to pay here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

Thanks Cleoriff. I had just spotted the age of the thread. Even more worrying then that o2 staff still keep getting it wrong. Surely they should advise me if it can't be done. Every month they say they have sorted it. I'll try your link thanks.

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