Mobile device payments and bill

[StevenKeenan]

Bill for mobile device was due on the 15th September 2020,. This was paid on the 18th September 2020,. Authentication from Bank was successful,. It is now 24th September, money still has not been debited from my bank account, and as a result O2 have now turned of my mobile phone data.... Restricted my access and ueeatrned to charge an extra £3.50, if anyone can advise me on what I can do, to resolve the issue,. I would be grateful.

[MI5]

@StevenKeenan 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile if still able to.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.