Mobile data

[Juliawells1]

I’ve signed up for O2 Travel, but cannot get mobile data

[Cleoriff]

Hi @Juliawells1 Is Mobile data turned on in your phone settings?

Are you abroad at the moment? If so where are you? Does everything else on your phone work ok?.

We need a bit more info if we are to advise further ....

[Juliawells1]

Yes, mobile data is turned on in settings. I am in Mexico. But I have had this same problem in France. I have spoken to O2 about a year ago And they said they were fixing it because they hadn’t got information on what phone I was using.  It’s at ordinary Apple iPhone SE

[Cleoriff · Accepted solution]

@Juliawells1  if it's an iPhone you probably have the wrong apn settings on your phone as it's not working. They need changing. Check them out in settings. I think it should be idata.If that isnt working then it needs changing to mobile.o2.uk If none of that works then contact CS for the correct setting to use whilst abroad

[MI5]

You will need to change apn to Mobile.o2.co.uk

[jonsie]

When you get back to the uk ask customer service to put you on the idata bolt on. Then change the apn back to idata.o2.co.uk so that visual voicemail and other features will work. 

[Marjo]

Hi @Juliawells1, sorry to hear you were not able to get mobile data to work. Did you make any progress with this in the end? Please do let us know how you're getting on.