@KRees21
How do you mean not connected to second sim, your question is about as ambiguous and none informational as could be possible.
So please provide more information
Or contact o2 Guide: How to find help & contact O2 as this is not customer services or live chat
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
