Morning. Having some major issues with o2 ‘customer service’! I have 2 missing payments on my account. Payments made using the automated payment line on the 9th February have gone missing, customer service are less than useless, for some reason I can’t get through to payment management - been on hold for a total of 8 hours within the last 24 hours!
now 2 of my connections have been disconnected through no fault of mine!
does anyone know if there’s a direct number to speak to someone or do I have to go through the same process of calling and being put on hold multiple times a day?
The only thing we can advise is to call o2 on 0800 902 0217
It my be worth speaking to your bank and asking for a transaction trace for the 2 payments made to o2, as it may still be in a pending state with your bank, and it also means o2 can trace the transaction as can the bank.
- Xperia 1V - o2 and Spusu - Pixel 8 Pro - o2 and Vodafone UK
I've experienced the same problem. My line has been disconnected and reconnected five times in two weeks, and all I received was £2 in compensation. It's frustrating that it takes two days to get a response, and it seems like they're intentionally cutting the calls. I've been a customer of O2 for over 15 years, but the quality of service has significantly declined.
Before contacting O2, I suggest that you contact your bank to obtain the unique transaction identification numbers of your payments. They will be a sixteen digit numbers. O2 will need you to provide these so that they can search for your remittances in their accounting records.
I don't dispute that the quality of Customer Service has declined in recent times ; but that is common to all of the UK mobile network operators and not just O2.
