I bought a new phone independently in July, and added to a long standing SIM only contract.
The first month, I used a COLOSSAL amount of data, which I think was mainly downloading all the apps I had on my old device.
I topped up close to the end of the month - a very bad idea as I will explain. Data rolls over through two billing cycles, but depending when you do your top up can be good or bad.
The minimum data top up is FAR more than I usually use as I can almost always find a hot spot (I am with BT) or coffee shop/pub wifi etc. So mobile data is generally only used for things like Google maps when travelling.
O2 need to change their top up data usage policy to be a number of days, NOT billing cycles. You should be given at least 62 days to use your top up data which would be equivalent to two full billing cycles. As I topped up so close to the next billing date, I only got 32 days to use my data which was far too little.
It may be in the T&C for top ups but as i pointed out to O2, you cannot enforce an unfair contract - basis of British law!
When I spoke on chat yesterday and complained about this, the operator offered me a £4 credit which I accepted. Today there was no credit on my bill. So I got back on chat and was offered a further £10 credit - as of this minute it STILL does not appear. I've been told to give it 24 hours, I have both chat ref numbers and operator names. I also have the transcript of the second chat in an email and a text message confirming the credit although it doesn't say how much.I
As of this moment, I am REALLY not impressed with O2 and if my credit doesn't appear tomorrow, I will be escalating the complaint. I've been with them since they were Cellnet and have bought 7 phones through them over the years as technology has advanced, this is not the way to treat loyal customers.
