I purchased a Virgin deal that came with an O2 sim. I was told that i could cancel within 42 days and not receive and early termination fee. I phoned O2 within this time period to cancel the contract as the service I was receiving was almost unusable. On the phone I made it very clear to O2 support that I wanted to leave O2, and asked if there would be an early termination fee, and the answer I was given was no. The women on the phone had gave me a call reference number to quote when I call back once my final bill had been generated so that O2 could waive the early termination fee, she also advised to cancel my direct debit so that no extra money would he taken. I have proof of the conversation from the advisor that I could cancel in 42 days and not be charged.
A couple of days ago I received a bill for £400. I phoned back O2 and spoke to a representative who said a £15 credit had been applied. I informed them that the full balance was to be wiped and he said that there was nothing that could be done, i asked to speak to a manager and I am now waiting for a call back.
I have already taken out a deal with a different network, i have the proof of the chat and the call reference number regarding the final payment being £0.
Thanks for any advice.
