Migration reversal

Anonymous · ‎06-12-2016

I recently requested a number swap on 2 of my contracts. It was done incorrectly. Only 1 migrared and my other contract was disconnected! Ive rang customer service many times since Dec 1st and it was suggested that the best plan if action would be to reverse the migration. And this would take 4hrs to do....well I'm still waiting 5days later! Not happy!!!! I've been a o2 customer for over 10years!

Anonymous · ‎06-12-2016

Ahh right ok. Thanks for the info. I spoke to someone earlier and they have promised it to be done today! So fingers crossed

MI5 · ‎06-12-2016

Hopefully..... let us know how it goes.

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jonsie · ‎06-12-2016

Good luck, hope all goes well.

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Anonymous · ‎08-12-2016

Just get given false information every single day! Yes it will be done today on Monday not done! It will be done today on Tuesday not done! Also yesterday not done! Where can I go from here? It obviously cannot be done. Was thinking of going into my local o2 shop to see if they can do something but I doubt it

jonsie · ‎08-12-2016

That's what we were worried about

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Anonymous · ‎08-12-2016

So what would you suggest I do from here jonsie?

jonsie · ‎08-12-2016

Personally I would Google CEO O2 and email his office with a daytime contact number but someone else had this problem and the number was lost forever if u recall correctly.

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MI5 · ‎08-12-2016

Yep unfortunately that's why I asked originally.
I fear it's lost forever now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎08-12-2016

If they can reverse losing one of the numbers, so you have two sim cards and the two original numbers then I would recommend the following:
get a new payg sim.
swap one of the numbers to this sim.
swap the other number to the first sim.
swap the number from the payg sim to the second original sim.
@MI5 would have a greater understanding of this (bows in awe of his presence and knowledge) but suspect this might be the only way around it.
out if interest (if you can) why do you need to swap the two numbers?

Edited to add - clearly took too long to reply, but I'll leave the message above in the (false) hope it gets fixed...

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MI5 · ‎08-12-2016

Yes indeed the PAYG sim route would have been what I advised had I been asked before it was messed up by CS.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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