Message from 02

[128]

Just got a text message to say 02 has turned off 4G calls on my account. What does this mean & why has it happened?
Thank you

[Bambino]

@128 You'll need to speak to customer service.

Call 202 from your mobile or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Best time to call is 8 am.

[MI5]

@128 

This is usually due to a local mast issue.

You can check the service status here 

https://status.o2.co.uk/

[128]

I googled the issue & apparently a lot of people got the same message. You need to do a hard reboot and then check mobile data settings were on & connected to 4G after the reboot.
Thank you for your replies