Massively let down by O2 on new phone.

[Ready-5]

Hi Massively let down by O2 on New handset deal. Promised discount that was not available after the contract done. Phone now sent back and received by whoever. how soon can I set up a sim only contract?

[MI5]

@Ready-5 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

[jonsie]

Was this discount offered on a cold call from O2? @Ready-5 

[Bambino]

@Ready-5 To add to what @jonsie has asked you. You may very well have been the victim of a fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Check your bank statement. Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.