Loyal O2 customer

[Anonymous]

I've been with O2 for many years. Recently smashed my phone mid contract so opted to pay off balance and upgrade.

In doing so O2 have taken remaining balance but my order is "still in progress" I'm assuming. Credit check.

Bad news for me as my credit history isn't great.... But I've never missed an O2 payment and they've taken my money for remainding contract. Will I get my money back if I'm refused an upgrade?

[Anonymous]

Hi

If you have never missed a payment then you should be fine. They don't do another credit check on upgrades.

Ting them on 202 for clarification.

[Anonymous]

Thanks. It's just been "in progress" for a while now.... Going on 8 hours or so, O2 have normally been quite quick with these things in the past.

[Anonymous]

If I was to guess its their systems catching up after your phone plan payment.

Give them a call and they will be able to help and maybe move things along.

[Anonymous]

I would if I had a phone. Lol.

Thanks for the help.

[jonsie · Accepted solution]

It's possible that the delay is caused by the phone being out of stock. Unfortunately only customer service can confirm if that is the case.

[Anonymous]

Hi @Anonymous

You can ring them from a landline.

From a landline 0844 809 0202 > 5p a minute.

Or ask Live Chat.

http://www.o2.co.uk/contactus

[Anonymous]

Thank u ladies and gents... Just as I picked up the landline my order status changed. Must have just been a delay because I'd paid off my phone early.
You were a great help.... Tomorrow I shall have a new phone. Yipeeee

Steph
X

[Anonymous]

Thank you for the update.

Thought it may have been that. But who knows its also possible the phone came into stock.

Enjoy your new toy.