Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How do I change the date for my direct debit?

My direct debit has been set up to be paid "on or around the 1st" of every month. However, this means that sometimes I'm making two payments in a month and I can't afford for this to be happening. How can I change the date for the direct debit to com...

Resolved! iPhone 5 issue with no internet & calls failing

For the past 4 months my wife's phone has lost internet connectivity and continually gets call failure. We had web chats, numerous conversations actually been down to a O2 shop twice even received a new SIM card & still the problems persist. We don't...

Resolved! O2 taking unauthorised money from account.

I am in my sixties and require a phone for emergencies nothing else. I have basic simplicity at £10.50 per month. Last month O2 emptied my account by £1 daily and sent me a text at 10pm saying that i could use the internet till 12pm. Once my account ...

Resolved! iPhone 5 16GB for sale or not for sale?

I've just tried to upgrade my phone and wanted a new iPhone 5 16GB. While the website says the phone is in stock after selecting it it says the phone is no longer available. Puzzling.But even more puzzling is after chatting online with an advisor I w...

Resolved! How long is the cooling off period?

I have been unable to find this information. To my knowledge, all contracts have a 2 week cooling off period, is this right?I should mention that I purchased my contract through Carphone Warehouse. Having several problems which make me think this con...

Resolved! Using a family members upgrade with your own O2 contract SIM card.

Hi, My own upgrade with O2 isn't due until June next year. However my wife's upgrade is a few months earlier in March. She isn't bothered about upgrading first and has said I can use her upgrade to go from my 4s to a 5s. When we go into the store to ...

Resolved! How can I change the email address my O2 mobile bills come to?

Topic. I would prefer paper bills in the post, but O2 don't do that, with paper bills though, Dad keeps them in a file and knows how much I'm spending each month (and then gives me a 20 minute lecture/rant about how I'm spending too much)

Resolved! Credit Check Problems

I went into an O2 shop yesterday and when they did the credit check they asked me for a second debit card and my drivers licence. I have a drivers licence but I only have one bank account so only have one card. They said they could get around this if...

Resolved! Email my bill instead of txt

Can I stop my bill coming through as a txt? I'd prefer email because I read them more than my txt which I have a habit of deleting without reading

Resolved! Email to SMS service not working?

Is anyone else experiencing a problem with email to SMS notifications not being received? I use this service quite a bit, and have noticed starting today that although the emails are arriving OK I'm not getting the corresponding SMS message. TIA. --D...

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