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Loyal O2 customer

Anonymous
Not applicable
I've been with O2 for many years. Recently smashed my phone mid contract so opted to pay off balance and upgrade.

In doing so O2 have taken remaining balance but my order is "still in progress" I'm assuming. Credit check.

Bad news for me as my credit history isn't great.... But I've never missed an O2 payment and they've taken my money for remainding contract. Will I get my money back if I'm refused an upgrade?
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jonsie
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It's possible that the delay is caused by the phone being out of stock. Unfortunately only customer service can confirm if that is the case.

View solution in original post

Message 6 of 9
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Anonymous
Not applicable
Hi

If you have never missed a payment then you should be fine. They don't do another credit check on upgrades.

Ting them on 202 for clarification.
Message 2 of 9
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Anonymous
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Thanks. It's just been "in progress" for a while now.... Going on 8 hours or so, O2 have normally been quite quick with these things in the past.
Message 3 of 9
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Anonymous
Not applicable
If I was to guess its their systems catching up after your phone plan payment.

Give them a call and they will be able to help and maybe move things along.
Message 4 of 9
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Anonymous
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I would if I had a phone. Lol.

Thanks for the help.
Message 5 of 9
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jonsie
Level 94: Supreme
  • 92929 Posts
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  • 6913 Solutions
Registered:

It's possible that the delay is caused by the phone being out of stock. Unfortunately only customer service can confirm if that is the case.

Message 6 of 9
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Anonymous
Not applicable
Hi @Anonymous

You can ring them from a landline.

From a landline 0844 809 0202 > 5p a minute.

Or ask Live Chat.

http://www.o2.co.uk/contactus
Message 7 of 9
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Anonymous
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Thank u ladies and gents... Just as I picked up the landline my order status changed. Must have just been a delay because I'd paid off my phone early. slight_smile
You were a great help.... Tomorrow I shall have a new phone. Yipeeee

Steph
X
Message 8 of 9
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Anonymous
Not applicable
Thank you for the update.

Thought it may have been that. But who knows its also possible the phone came into stock.

Enjoy your new toy.

slight_smile
Message 9 of 9
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