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Anonymous · ‎21-06-2017

I am on holiday in the USA and have lost my phone.My contract is a business sim only.Will i be able to get a new sim back in the UK and keep my own number

Cleoriff · ‎21-06-2017

Hi @Anonymous Sorry about your phone. You need to report it lost immediately by using the info in this guide

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Lost-or-Stolen-O2-Device-How-to-Report-it/m-p/1023990#M122177

Edited to add there is a number for calling from abroad in the Call section.

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎21-06-2017

Hi @Anonymous Sorry about your phone. You need to report it lost immediately by using the info in this guide

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Lost-or-Stolen-O2-Device-How-to-Report-it/m-p/1023990#M122177

Edited to add there is a number for calling from abroad in the Call section.

Veritas Numquam Perit

MI5 · ‎21-06-2017

Yes you can get a new sim with the same number, no problem but do call immediately to block the one you've lost.
If someone finds it and starts using it in USA the bill could be massive!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎21-06-2017

@Anonymous Sorry to hear you lost your phone! 😞 Let us know how you get on!

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