Sometimes i think i can be very nieve.
I just upgraded my phone yesterday in a bit of a panic, a month early, due to my existing handset refusing to charge. I paid the excess on my contract and have agreed to a more expensive contract on a new handset and data that means i will be paying approx £55 per month (an increase of £20 per month). Whilst this is a lot of money this is the first time i have treated myself to one of the lastest handsets.
I am now kicking myself, having spoken to colleagues and friends I am advised that many of them negotiate discounts on their upgrades or boltons if they have been a client for a while.
I have been a client of o2 for well over a decade and have had a pay monthly contract on the same number the whole time. In addition the first couple of years i was living abroad and spending in the region of £200 per month, I have paid thousand and thousands of pounds to o2 over the years and when i think about it is a little sad that there is littlerally no acknowledgement or reward for being a long term customer. I appreciate why they don't reward clients of a year or two, but over 5? and certainly over 10years i think should warrant acknowledgement at the least.
do any other long term clients have the same experience?
Kat
.gif)
