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Long term customer rewards

Anonymous
Not applicable

Sometimes i think i can be very nieve. 

 

I just upgraded my phone yesterday in a bit of a panic, a month early, due to my existing handset refusing to charge. I paid the excess on my contract and have agreed to a more expensive contract on a new handset and data that means i will be paying approx £55 per month (an increase of £20 per month). Whilst this is a lot of money this is the first time i have treated myself to one of the lastest handsets.  

 

I am now kicking myself, having spoken to colleagues and friends I am advised that many of them negotiate discounts on their upgrades or boltons if they have been a client for a while. 

 

I have been a client of o2 for well over a decade and have had a pay monthly contract on the same number the whole time. In addition the first couple of years i was living abroad and spending in the region of £200 per month, I have paid thousand and thousands of pounds to o2 over the years and when i think about it is a little sad that there is littlerally no acknowledgement or reward for being a long term customer.  I appreciate why they don't reward clients of a year or two, but over 5? and certainly over 10years i think should warrant acknowledgement at the least. 

 

do any other long term clients have the same experience?

 

Kat

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Cleoriff
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Must admit I thought it was 14 days cooling off whether bought instore or online. The above confirms it.

Veritas Numquam Perit

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Anonymous
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I thought I was right about instore returns that confirms it
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perksie
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I'm glad that my confirmation has been confirmed. slight_smile

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

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jonsie
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perksie
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@jonsie wrote:

I was very young when I was confirmed. ....


Fantastic

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

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