Live chat down?

[Anonymous]

Is the live chat down? Been 'Give us a moment' all day for me, also nobody is replying on twitter. Was promised an email about my broken phone (which they have now had for 8 days) and I've had 0 contact.

Any help appreciated.

[Cleoriff]

Hi @Anonymous I have just tried and got an immediate response?

Try this link http://www.o2.co.uk/mobile/chatnow

[Anonymous]

So a problem on my end? Everything else internet wise is functioning perfectly, anything I can do? But also - no replies on twitter?

[Cleoriff · Accepted solution]

Did you try the link above?. That usually works far more quickly than the usual one. You could ring them

http://www.o2.co.uk/contactus

[MI5]

I doubt live chat would be able to help with your problem.
Much better to call and speak to an adviser.

[adamtemp64]

For any Account / handset repair issues only deal with a real advisor on the phone we see too many complaints about live chat giving incorrect information.

Twitter are normally fine for some issues