Live Chat: Transcript says 1hr 1min 3sec

[Anonymous]

It forgot to add: ...of wasted time and energy

____

-mini rant-

Spent that time back and forth 'chatting' answering questions,  to learn "oh cant help you"

Huh???

So 02 LiveChat operator is getting paid to waste my time and energy? I thought was about 40mins 'chatting' and was shocked to see how long it actually was.

Asked him: what is yr role?

Says: to check things 

Even more vexing seeing that wanted me to hold on for Mgr to take over call when told him was going to put in a complaint and can I wait and stay connected  as Mgr  has a system error.

So asked him what can Mgr do says: "put in complaint for me"

Grrr...

Hit that exit button very quickly as capable of doing own complaint and  not wanting to get from Mgr: "cant help you neither"!!!

Decided to telephone and state my complaint Took less than 3mins

Awaiting call back 

-rant over-

[Bambino]

This isn't surprising @Anonymous. Had you come to the forum and put Live Chat in the search box you would have seen that it's not something that the regular contributors to this forum give very high marks to. Much better to call customer service and speak to someone. Hope you get your complaint resolved.

[Cleoriff]

Not sure anyone at O2 is going to have any time to do anything today with a new phone release.

We always hope they will learn and employ extra staff but it seems not. Numbers to speak to someone are in this link and about 8am in the morning when they are just starting shift seems the best time to call

http://www.o2.co.uk/contactus

[MI5]

Well done for getting through on the phone

[Bambino]

Just to add, don't hold your breath waiting for a callback. Customer service are inundated at this time of year, (mainly with a lot of useless enquiries), and we very rarely hear of anyone getting called back. You will most likely have to call again to get your issue sorted.

[Anonymous]

@Bambino LOL

Yeh saw some where  many didnt even get to 'chat'

Was the length of time (that cant get back) to learn gotta start over again!!!

[Anonymous]

@MI5 

[Anonymous]

 @Bambino Just to add, don't hold your breath waiting for a callback.

Hmmm..

If dont get back with an update, you'll know why 

[MI5]

Nice to see you still have your sense of humour mate

[Anonymous]

@Cleoriff hope they will learn and employ extra staff but it seems not

Xmas is coming and hope they recruit new knowledgable staff to cope with after sales queries.

If not even more complaints predicted