Late bill payment

Andyndippy · ‎15-12-2020

There was a problem with my direct debit this month and I didn’t notice until you barred me phones - paid bill on my O2 app hours ago why aren’t my phones working still (even when I restart them)

madasaf1sh · ‎15-12-2020

@Andyndippy

It can take upto 24hours for service to be restored following a full bar going on for non payment.

I would keep putting the phone into Airplane Mode and taking it back out until your services resumes.

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iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎15-12-2020

@Andyndippy

Anything upto 48 hours for a reconnection.

Keep rebooting the phone and it if goes beyond that you'll need to call customer service.
Numbers here including a Skype option if you don't have another phone to call from Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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