Lack of service

[HollyM1]

Hi, just wondering if anyone can advise on how I go about getting discount off my monthly bill. Twice now in the space of less than a month has the service been down in my area, for days at a time. If anyone can help or advise the best contact for this, that would be great. 

[Bambino · Accepted solution]

@HollyM1 No service provider guarantees 100% uptime. You can speak to customer service and see if they'll offer a goodwill gesture, but there's no guarantee of that.

Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

You can also reach O2 through social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

[madasaf1sh]

@HollyM1 

There is no guarantee on uptime for a mobile network, and like all tech things downtime happens, as per the terms and conditions - the network is not fault free... 

You can try reaching out via Social Media just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), and seeing if they will offer you a gesture of goodwill, but don't old your hopes up..