Keep my number

[Anonymous]

Right I've changed from PayG to monthly tried filling in the keep my number form waited over 24hrs still nothing wat do u do n wat Do i need to change it wat info

[Cleoriff · Accepted solution]

Hi @Anonymous if you have changed from PAYG to pay monthly then you need a new sim card. (they are different)

Best thing is to pop instore and get the correct sim and let them swap everything over for you...or you could do it yourself (with a pay monthly sim) https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Moving from Pay As You Go to Pay Monthly

Just fill in the keep my number form.You'll need your temporary Pay Monthly number from your O2 confirmation email or sim pack. We'll transfer your number within 24 hours. You'll need to be in the UK when your number switches.

On the day of the switch, your Pay As You Go sim will lose signal. When this happens, put your Pay Monthly sim in your phone. If you don't have signal , switch your phone off and on every couple of hours until you get a signal. If you still don't have signal by 6pm, contact us.

Texts and picture messaging can take up to 24 hours to work after the switch.

If your Pay As You Go balance is under £350, it will be transferred to your Pay Monthly account when you receive your second bill. If you're entitled to a loyalty bonus, up to £550, we'll add credit to your fourth bill.

[Anonymous]

Yh I have already done the form n it never worked n the sent me the sim in the post

[MI5]

Call customer service for help if it didn’t work http://www.o2.co.uk/contactus

[Anonymous]

i am on pay as you go and i want to keep my number and put it on to a new sim card

[MI5]

Call into your local O2 store or call customer service on 4445.

[Martin-O2]

Hey @Anonymous how did you get on with customer services? Has your number changed over?