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Keep mobile number on new phone

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MichelleM
Level 1: Joiner
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‎13-10-2020 08:46

‎13-10-2020 08:46

I've just bought a new samung S20 FE from Samsung on O2 tariff. I currently have a Samsung phone on O2 tariff.

I want to keep my number on the new phone. I have tried the sim swap but it says 'something has gone wrong' I tried to ring O2 on 202, but they just direct me back to My O2 and hang up!!!

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MI5
Level 94: Supreme
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Registered:

‎13-10-2020 08:52

‎13-10-2020 08:52

@MichelleM 

You need to speak to O2 to migrate your number.

All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151194 Posts
  • 647 Topics
  • 28808 Solutions
Registered:

‎13-10-2020 08:52

‎13-10-2020 08:52

@MichelleM 

You need to speak to O2 to migrate your number.

All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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