Depends on where you are moving from @rb76
If you are moving from another company, like EE, then you need to get a PAC from them and give it to o2.
If you are moving from one o2 sim to another, you need to call customer services and ask them to move it.
Both are covered in the guide below:
Guide: Migration & porting into O2
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
