Just received my iphone 5c it keeps saying you are not subscribed to a mobile network

[Anonymous]

I got my new iphone 5c yesterday and did the sim swap all ok, it works with wifi but when I go to access anything out of wifi it say 'could not activate mobile data network' and 'you are not subscribed to a mobile data servie'. Can anyone help please. its very frustrating!

Thanks in advance

Katheryn

[Anonymous]

It sounds like the sim swap may not have gone through.....might be worth ringing customer services.

Also, make sure you havent got "flight mode" turned on.

Lastly, try performing a manual network search through the settings menu.

Good luck

[jonsie]

Text ACTIVE to 2020 and save the settings from the text you receive. Reboot the  phone  and you should be OK. 

If you haven't done so, call customer  services  and ask them to change your data bolt on to  I data.  You can check it in my o2.

If on a standard bolt on change the APN to mobile.o2.co.uk

[Anonymous]

Thanks I'll give them a call. I can make phone calls and send messages, would this be the case if the sim swap hadn;t of worked?!

Thanks

[Anonymous]

Hi thanks for your reply. I may be being a bit dim but how do I save the settings from the message. the options i have are copy, add to reading list, open or cancel.

Thanks

[jonsie]

You should have the option to save or install when you get the message.

manual settings here

http://www.geeksquad.co.uk/articles/o2-apn-settings#o2%20iPhone%20APN%20MMS%20mobile%20internet%20se...

[Anonymous]

thanks, the settings are all right so best give them a call I suppose. Very frustrating!! Thanks for you help

[jonsie]

Have you switched the phone off and back on?

[Anonymous]

You could try

Settings , General , Reset , Reset Network Settings.

[MI5]

You will have to call as you don'y have iData on your account.
Ask CS to put you on data for iPhone then make sure your phone apn's are iData.o2.co.uk