Just paid off contract

[Sophie1997]

I've just ungraded my phoned and paid off my refresh plan. I've recycled my phone for £170 bank transfer when will this money go into my account?

[MI5]

@Sophie1997 

Payment

How do I get paid?

We can pay you by either cheque, bank transfer, PayPal, or bill credit (bill credit only applicable to O2 customers). Whichever you choose, as soon as we receive and process your order you'll get paid within 5 working days. Bill credit customers will have their account credited to the next monthly bill. Please note: if your bill is printed within 3 days of your payment confirmation, the credit will appear in the following months bill. Bill credit will be applied as Airtime Credit for O2 Refresh customers.

Please note: Bill credit will be applied as Airtime Credit for O2 Refresh customers.

https://www.o2recycle.co.uk/faqs.aspx

[Cleoriff]

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@Sophie1997 wrote:
I've just ungraded my phoned and paid off my refresh plan. I've recycled my phone for £170 bank transfer when will this money go into my account?

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@Sophie1997  Normally when they accept the phone back into the warehouse and sign it off. However, this could take a lot longer now due to the current crisis. You could ask O2 if you can get through

https://www.o2.co.uk/contactus 

[Sophie1997]

So 5 working days? How do I send them the phone I've recycled back?

[MI5]

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@Sophie1997 wrote:
So 5 working days? How do I send them the phone I've recycled back?

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See Sending your item in the FAQ's