Iwatch data plan - swopping watches - error code 04

[jrlbroughton]

Hi There, 

I recently broke my Apple Watch 4 - i have managed to get a series 5 but am having issues swopping the data plan across. I am still connected with the old watch to the data plan but when i start up new watch and select mobile data it gives me an error code 04 before allowing me to log into my account and select 'move airtime plan'. 

I have tried disconnecting the data plan from old watch, still no luck, i have tried restarting new watch, still no luck. Anyone have the same error code or have any thoughts? 

Trying to get hold of O2 at present nearly impossible. 

Thanks in advance,

James

[MI5]

@jrlbroughton 

Customer service need to remove the old one Guide: Coronavirus Community Help and Support