Issue with Contract switching, how to get help.

[Cristinao]

I do appreciate that at the moment O2 I trying to only deal with urgent calls but my contract ends is a couple of weeks and need some clarification.

I had a letter about automatically switching when it ends but not sure what happens to my bolt ons if I stay on the old or the new.   It's an issue as most of my data is a bolt on and I use nearly all if not all each month.   There is nothing online or in the letter send that answers so not sure what to do. 

[MI5]

Only ways to contact currently here https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[gmarkj]

It depends on if the bolt ons have an expiry date (you can see it on your account online or in the app).
If they do (and they probably will) then they stop.
If not, they will carry on.

[Cristinao]

I've tried calling but get cut off as my query is not related to any of the options that they will deal with.

[Cristinao]

The whole contract  expires in 2 weeks.  O2 contacted me by letter saying they were going to automatically switch me to another plan which is theory would save me money.  But it the bolt on is not carried over, then I will go from 4 gb to 1 gb