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Invalid sim

Mark68
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My phone is suddenly showing that my sim is invalid, when it was fine 2 hours ago.

 

I have looked across the O2 website and cannot find any useful help at all.

 

I have tried phoning the helpline from my landline, and have not been able to speak to anyone as the computer will not put me through.

 

Without warning, I cannot use my phone and O2 is seemingly uncontactable.

 

I would appreciate any advice as to how to proceed.

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Cleoriff
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Hi @Mark68 

You can contact O2 via Skype on any of the FREE numbers in this guide. (A guide to Skype is included)

Guide: Coronavirus Community Help and Support 

(You could also borrow a phone or use a landline.)

Best number to call 0800 587 4005

Veritas Numquam Perit

Girl in a jacket
Message 2 of 8
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MI5
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@Mark68 

Try turning off phone and remove SIM card.

Give it a gentle rub over the contact chip with your finger then try again for a network connection.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Mark68
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Thank you MI5

 

I have tried that and it has not helped.

 

I will keep looking for an answer.

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MI5
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@Mark68 

You need to determine if it's a SIM or phone fault next, so try your SIM in another phone. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 8
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Mark68
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Hi Cleoriff

 

Thank you very much indeed for the information!

 

I have now managed to speak to someone at O2 and they have tried to sort out a solution for me.

 

Your advice is greatly appreciated.

 

Regards

 

Mark

Message 6 of 8
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Mark68
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Unfortunately, I don't have access to another phone to try that.

 

It is looking like a SIM issue, as my wifi is allowing me to use some elements of the phone.

 

I appreciate your assistance and advice.

 

Regards

 

Mark

Message 7 of 8
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Cleoriff
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Pleased you got through @Mark68 thumbsup

Are they sending you a new sim?

Veritas Numquam Perit

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Message 8 of 8
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