Invalid sim

[Steph87]

Hi, my phone was saying invalid sim, tried everything but now says no service 😞 tried cleaning sim, updating and turning on and off

[Cleoriff · Accepted solution]

@Steph87 

Sounds as if the sim is failing. Under normal circumstances you would pop instore to get a new one. However, as all stores are closed now, you need to ring customer services for a replacement Guide: How to find help & contact O2 

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su... 

[Philip1]

I have exactly the same issue.

I even changed my tariff thinking that the SIM might then be reactivated.

O2 say to call, but it's impossible to get through. I know things are difficult right now, but I depend on my phone for my business and this is making things really difficult.

VERY DISAPPOINTED with O2 as they will not wait to take payment, will they.....!!!

[Steph87]

I had a new sim and it’s still not working and can’t text because I can’t text lol, I have no signal! The sim swap is not working either

[MI5]

@Steph87 

Can you use the old SIM now?

Or check in another phone?

[Steph87]

Hi, tried both sims in 2 different phones 😞 none work

[MI5]

Must be an account issue then so you'll need to try customer service again.