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Internet not working when in europe

Madeira7771
Level 1: Joiner
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on ‎12-08-2021 05:56

on ‎12-08-2021 05:56

Hello.  I've travelled to Europe but for some reason my Internet is not working.  I haven't used all my data and still got 30gb left 🤷‍♀️

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jonsie
Level 94: Supreme
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on ‎12-08-2021 08:11

on ‎12-08-2021 08:11

Try searching for a different network manually

If you have an iPhone change your APN setting to mobile.o2.co.uk

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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TheresaV
Former Staff
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on ‎13-08-2021 13:17

on ‎13-08-2021 13:17

Hi @Madeira7771 did the above advice work for you?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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