International calls

[Oso]

How can I be getting charged £25.35 for 250gb unlimited txts n mins but have received extra charges for international calls £8 and there is 250gb unlimited txts n mins with international calls included £25 this is on a monthly basis

[MI5]

@Oso 

This isn't O2 and we can't see your account, sorry.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Bambino · Accepted solution]

@Oso It's possible that the country you were calling isn't included in O2's list of countries they cover. 

Calling abroad from the UK | Account and Billing | Help & Support | O2

[Oso]

Was USA, but true could be the case thanks

[Oso]

And spoke with help and support team they reckon it’s not apart of it but USA is no extra charges on 250gb 25pm sim thanks anyways

[MI5]

@Oso 

So what was the result in the end?