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International calls from UK barred

MYK
Level 1: Joiner
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Registered:

I am unable to make international calls from UK. When I try, I get a message saying "call forwarding active". How can I remove the forwarding so I can make a call, please?

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MI5
Level 94: Supreme
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Registered:

@MYK 

That message usually just means you have voicemail turned on so shouldn't effect international calls.

It's possible you have a spend cap or internation bar though, so you should call customer service to check.

Guide: Coronavirus Community Help and Support or advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
Former Staff
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Hi @MYK , how are you getting on this week? You posted about international calls not working earlier and I just wanted to check if you managed to get this working in the end?

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