International bolt on

[Macey]

Hi, if I buy the £3 bolt international bolt on is it a one off or will it continue to be added to my monthly bill? If so can I cancel it?
Thanks

[Cleoriff · Accepted solution]

Hi @Macey 

It will roll on unless you cancel.

https://www.o2.co.uk/shop/international/the-international-bolt-on 

How to unsubscribe from the International Bolt On: You can opt out of the International Bolt On anytime. To OPT OUT of the International Bolt On send a free text message containing the keyword "INTBOLTOFF” to 23336 or call free on 2202 from your O2 mobile. You can also opt out via My O2 as well. When you unsubscribe, your International Bolt On will be removed from your account within 24 hours and your monthly subscription charged will be pro-rated accordingly.

[Macey]

Thanks for the quick reply much appreciated!

[Cleoriff]

You're welcome @Macey 

[Macey]

Hey Cleoriff, I added the bolt on & tried to call a number in America but my iPhone won’t let me, I quickly tried ringing on another mobile and it rang, so the number I’ve called is correct it’s a problem with my phone or o2? Any ideas of how to solve? Thanks

[jonsie]

You probably have a spend cap on your account which is stopping the internation call

contact customer service

Guide: Coronavirus Community Help and Support 

Guide: Spend Caps & Charge to Mobile on O2 

[Macey]

Hi jonsie, rang o2 and didn’t have a spend cap, they told me to reset network settings and this still didn’t work, would it be an iPhone setting?

[MI5]

It could still be an international call bar on your account @Macey