I placed an insurance claim for my HTC One X+ on 20/04/2014 and was told my phone was not in stock. I was told that I would be called on 22/04/2014 with an update when stock comes in.
I received no call on 22/04/2014 so I personally rang up O2. They said that yes, the phone is in stock and that they will send it out to me for a phone swap.
Today (24/04/2014) I received the phone after swapping it with the courier, only to find that it was the wrong phone.
I rang up again and was told that they do not know it was sent out to me as the HTC One X+ is still not back in stock. They said that I would just have to wait for it come back in stock, and then they will replace it.
So now I am left with a different phone that is not the correct one that I am paying for. I have been paying my full contract, monthly insurance premium and my excess for the phone, but have nothing that I have paid for. As I have not been given a date for when my phone can be replaced, I am left waiting with no reassurance.
As I am not always available at home, this causing me disruptions, and now even more so without having the correct phone.
