Incorrect billing

[Topcat123]

O2 have tried to take my monthly payment 10 days earlier than the due date. Due to my salary not being paid in the money has been rejected and I'm now being told my account is overdue...when I'm fact it is not due for another week (when I will have my wages paid in to my bank). I cannot get hold of anyone at O2 to discuss this. Cannot get through to anyone on live chat and no telephone number to call direct.. It will go against my credit score.

Terrible communication issues for a communication provider.

[Enlli · Accepted solution]

We are all customers here so you will have to persist with O2

Details for Payment Management 

You can reach the Payment Management team on 0800 902 0217. 

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Or Message them

Facebook (https://o2uk.co/O2CFB)  

X (Twitter) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,

 they should be able to help you