cancel
Showing results for 
Search instead for 
Did you mean: 

Incorrect bill

Junaid
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I have received some charges on my recent bills for text messages whilst abroad. I have cross checked dates and times, and it might be the case that I have been charged for receiving text messages from O Roaming- as I certainly did not send any text messages.

How can I query these charges if I am unable to contact customer services through traditional routes please?
Message 1 of 4
127 Views
3 REPLIES 3

KingAmo
Level 15: Gaining a Reputation
  • 287 Posts
  • 6 Topics
  • 30 Solutions
Registered:

jonsie
Level 94: Supreme
  • 85248 Posts
  • 591 Topics
  • 4463 Solutions
Registered:

There are no charges for receiving texts @Junaid 

You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
Download and use Skpe to call any of the free numbers
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

Message 3 of 4
122 Views

MI5
Level 94: Supreme
  • 120693 Posts
  • 605 Topics
  • 18166 Solutions
Registered:

@Junaid 

iPhones and devices with visual voicemail send texts silently to register on servers. You will be charged for those even though they don't show on your phone. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
117 Views