Impossible to cancel, freeze or ask for a sim card replacement

[Kvathros]

Well, I just found out it's IMPOSSIBLE to ask for a new sim card replacement without calling them (from what number?) or going to the shop. Since I work 10m away from my nearest shop, they don't take anymore customers before 20m or so to closing time. I've tried 10 times online chat, but they are always busy. I can't even cancel or freeze my contract on myO2 website. Because of that I had enough...

I'm writing them a letter to cancel the remaining of the contract but does anyone got a better idea to cancel my contract sooner?

[Bambino · Accepted solution]

@Kvathros If you need a replacement for your sim see this: Lost or Stolen O2 Device

If you cancel your contract you'll have to pay the remainder of it: Cancelling your contract - An updated guide - O2 Community

[gmarkj]

o2 does have an 0800 number you can call using Skype for free @Kvathros 

The number is 0800 032 1402 and how to use Skype: Guide: A Guide to Skype 

Or you could message on social media:

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)