Identity Theft

[Anonymous]

Hi all,

           a quick question to all. When you discover that you've been a victim of identity theft, and you report this to the police and to the provider, in this case O2, of this fact. Can i assume that the provider would correct the incorrect information they have provided to credit companies! Why is it then, after i informed O2 of the fraud and they agreed and said they would clear the defaulted account from my name, and i have an email to prove this as well as recorded phone calls to the complaints office with them also stating this, they are dragging their feet with this? I was originally told upto 4 days, then another 4 days and so on. i can only assume O2 are trying to cover their arses, due to the fact they are equally to blame for allowing the fraud to happen in the first place. And to back this statement up, the police agree with me.

Now can anyone shed some light on this for me?

thankyou.

[viridis]

I'm afraid all we can do is advise you to keep calling customer services and also complain via
http://www.o2.co.uk/how-to-complain
I would also suggest Googling the ceo email address and contact him.

[jonsie]

Send details of their error, along with a copy of your credit report to:

CreditFileReferrals@o2.com 

Credit File Referrals Team

Suite P

Arlington Business Centre

Leeds

LS11 0NE

Fax 0113 2025865

[Anonymous]

I've done all of the above i'm afraid. I've spoken to the information commissioners office, citizens advise, ombudsman, experian, all say the same, O2 have to sort this. The next step for me is to send an email to Ronan Dunne, maybe then i'll get some help with this.

[jonsie]

That does work for many.  PM me if you want the email address or simply Google it. 

[MI5]

Credit reference agencies can take time to update their records too.

[Curr946]

30days is the normal timescales for an update to appear. O2 will have a process, like banks etc to have a 'hotfix' processed within 48 hours, but each cra charge a fee for this. You will find that you are still going to have trouble getting credit without a bit of hassle as O2 will likely register your name with CIFAS. This will help protect you from this happening again. If they don't, you should do jt yourself. Bing/google CIFAS for the website.

I would also add a notice of correction onto your credit file. Again, you need to contact all three cra. If you need help etc there is a lot of information and templates of on the money savings expert forum.