IMEI not recognised for Switch Up

[David46]

Hi there 

I recently switched up to an Honor Magic V3 in September and I am planning on switching up to a Samsung Galaxy Fold 6 in December. I just went through the switch up process to see if the device is recognised due to it being such a new phone and it isn't recognising the IMEI number.

Is there anything I can do now so when I do switch up in December it will go smoothly as I know with O2 nothing is ever easy to sort when something goes wrong 

[David46]

Just to add to the conversation I checked 02 recycle and it's not appearing there either 

Unfortunately I hate this phone the hardware is great but there is so many frustrating bugs in Magic OS a lot of apps need a workaround to make them work

[pgn · Accepted solution]

@David46 - 

It happens a lot, if you search the forum - and is related to an issue when the system hasn't updated with the latest numbers. Waiting a while usually fixes the issue. If you do decide to follow-up with O2, which has been known to address the issue, then use the Social Media links in Guide: How to find help & contact O2 - the O2 Social Media team seem more able to handle this type of mismatch in O2's systems than the call centers.  I have used the X link, but any will do - just stick to one channel and be persistent. Good luck!

[cath1971]

Hi 

I've tried to do a switch up with the magic v3 as well today and it's still not being recognised,Not sure why this is taking so long to fix a simple issue like adding the devices 

When is this supposed to be fixed does any one know?

[gmarkj]

We wouldn't know @cath1971 as we are just customers like yourself.

The best thing you can do is get in touch with o2 - either call them or use social media (all numbers and links are in the guide below).

Guide: How to find help & contact O2 

For switch up we would also recommend visiting your local o2 store - less chance of an issue as the assess the phone then and there, and close down the contract related to it immediately.

[Glenjamin]

Hi there. I'm busy fighting the same fight with my Magic V3 too. Trying to switch up and IMEI is not recognised. I have the X team looking at it and they gave me a reference number and said the tech team is busy with it. That was days ago. Not sure how difficult it is to register a mobile on their systems. Almost like the phones don't exist. Lol. Will update if I get any luck.