IMEI bar not lifted

[slt_81]

Hello I wonder if anyone can help . I reported my phone as lost on the 30.3.23 and the following day found the phone so I phoned o2 again and the cs agent assured me the bars would be lifted within 24 hrs . Well over a month later and my phone still says no service . I’ve had two new SIM cards and neither have worked . I’ve visited the o2 store and they phoned o2 for me and they were told the same that it would take 24hrs . I find the cs can not help me so I’m at a loss and not sure what to do next . Any help or advice would be greatly appreciated. 

[MI5]

@slt_81 

Your account would have been barred too, hence why sim swaps aren't working for you, so you need O2 to lift that bar as well as the phone bar.

[slt_81]

Thank you I will ask them about this when I call again .

[pgn]

The BARs in use by O2 covered here, if you need a referecnce, @slt_81 - Guide: O2 BARs 

[MI5]

You're welcome and good luck @slt_81 

[Breanna]

Any luck getting this sorted @slt_81?

[slt_81]

 No luck so far 

[Evo_Lee]

I have the same issue with my company provided mobile. If I get any joy from O2 corporate team I will let you know.

[Breanna]

@O2Emma can you take a look at this for @slt_81 please?

[O2Emma]

Hi @Breanna I will pick this up thanks

Hi @slt_81 I will send you a private message to look into this for you.