ID to upgrade

[Blakey1152]

Hi,

I am going to go to an O2 store tomorrow to hopefully upgrade my phone to a new 4G tariff

What ID do I need to take with me.

I can't remember what I took before!

I think they just used my debit card for payment and that was it!

I was hoping to get one of those pop up things "can we help you?" that appears on the site with regularity but of course..not today!!

I don't have a passport but I do have a new style provisional driving licence.

Blakey

[Anonymous · Accepted solution]

Hi,

They will scan your sim and send a text/ring you to prove your in ownership of the account.

It cant harm I supose taking any other forms of I.D for peace of mind.

Mobile chat link ;

http://www.o2.co.uk/mobile/contactus

[perksie]

Ring them on the free 202 number just to check.

[Anonymous]

I took a recent utility bill with my current address on, and a copy of my Nank statetment, they were accepted as ID.

[Anonymous]

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@Anonymous wrote:

I took a recent utility bill with my current address on, and a copy of my Nank statetment, they were accepted as ID.

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Whats a "Nank" Statement ?

[Anonymous]

To upgrade you should just need your phone with you. They'll send a code to your phone that then give them. Take something with your address on it just incase.

[Blakey1152]

Hi all,

Just to clarify they just needed a debit card and as mentioned in earlier posts they send a message to your phone with a security code on.

They also asked me how much my last bill was approximately - so I guess thats just a random security question thrown in.

Blakey