I want to pay my final bill - why is so difficult?

[DLtechstuff]

I’ve left O2 and ported my number to another provider. I’m fully aware I have a device plan final bill to pay….but have immediately lost access to ‘My O2’ and instead just received mildly threatening letters and emails. What a dreadful way to treat customers. 

How about….just send me a nice simple email or text with a number I can call to pay my bill. Instead, every time I try to log in or call any number, I get automated texts thinking I’m still a customer and offering me to use ‘My O2’……which I no longer can and it fails when I try to log in. Seriously O2, do better, this is woeful. I originally thought I’d get a nice simple final bill and you could take the money by direct debit….that was my plan (and what I was told on the phone) so why the credit consumer act/red font/threatening sounding letter? Ridiculous. 🙄

[MI5 · Accepted solution]

@DLtechstuff 

If you have left the direct debit in place it should be taken automatically.

If not you will need to call O2.

To avoid number recognition, call 0800 081 0255 and ask for payment management.