I've two device plans I want to settle but it seems it can't be done now

[DJL]

I've five O2 accounts and want to pay up the device plans on two of them. Previously you could pay the whole amount off on the Pay Device Plan page but now it only lets you pay the monthly amount or a lesser amount. Before you could pay up the whole amount. 

Quite ridiculously it now states you should phone to pay up the plan when the contact centre is reserved, quite rightly, for critical users only!!

[Cleoriff]

@DJL 

Yes it is annoying that those with multiple accounts have to use O2 to cancel.

There are various numbers to call in this link. Use any or all. Press any option even fraud.

Guide: Coronavirus Community Help and Support 

[jonsie]

Yes you do need to call to pay off the device plan unfortunately

All numbers here @DJL 

Guide: Coronavirus Community Help and Support