I’ve been sent an email regarding order confirmation but i haven’t ordered anything

[Lucy2001]

I’ve noticed this has happened to a few other people - i’ve been sent a text regarding an order which i didn’t place - VAS change? any ideas on what this means? I’m currently travelling in Australia so it’s hard to get into contact with o2 as it is so i’m trying here before i contact them when i’m able to. Thanks!

[Bambino]

@Lucy2001 It's an O2 error that supposedly had been fixed but obviously hasn't been. More O2 incompetence. See this thread: Solved: Order - O2 Community

You can download Skype to call O2's freephone numbers: Guide: A Guide to Skype 

Call 0800 032 1402 or 0800 081 0255

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[JM-1]

I had a text today I called o 2 but could not understand the person plus I’m hard hearing!

vas change.

is this a scam or just an o2 thing 

[MI5]

Just an O2 thing @JM-1