Needed a phone at short notice,
chose phone on site, available in store
ordered click and collect
Went to collect
no phone
Chose and purchased different phone from available stock and went to cancel ordered phone.
told I have to wait untill phone arrives instore to cancel
wait 3 days
Phone to cancel phone (now instore) told to go instore
visit store, told to phone and cancel
Phone to cancel, helpfull person contacts store and aranges return of phone,
But
Informs me a refund cannot be processed untill the phone arrives back with them and it will take a further two weeks for a refund to process.
Meaning...
O2 will have had my money for three weeks for a phone they failed to provide when promised and that has never left their posession.
Is this normal practice for O2?
It feels criminal
I'm aghast that this is how 02 intends to do business and seroiously considering taking a hit on the simlocked phone and finding a more ethical provider, it's just so disapointing to feel this ripped off a week into trying a new service.
