Solved: victim of fraud

ampah12000 · ‎23-05-2022

I have been defrauded a couple of months ago for contracting a phone (iPhone 13 pro max for £28 a month which i never received it. I finally realised it was a sim card only deal)

I called customer service for rectification and i was promised that no such letters will come to my inbox anymore, but i keep receiving them.

I want it stopped because i drew attention during the cooling off period.

It frustrate me because you are destroying my credit score.

Anthony A Turkson

MI5 · ‎23-05-2022

@ampah12000

Ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-05-2022

@ampah12000

Ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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