I think I’m still paying for my phone

ChazP1 · ‎04-11-2020

Hello,

I have had my phone on a contract and but I have paid off my device but I am still paying roughly the same amount of my bill. Will I be due a refund? Is this normal? What can I do as this doesn’t seem right.

Thanks

MI5 · ‎04-11-2020

@ChazP1

Where did you get your contract and phone from?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

ChazP1 · ‎06-11-2020

I got the phone and contract from 02 im sure

ChazP1 · ‎06-11-2020

Or maybe I got the phone from carphone warehouse and the contract from 02 but I can’t really remember.

MI5 · ‎06-11-2020

@ChazP1

If it was from O2 your device payments stop automatically when paid off.

If not from O2 you will carry on paying the same unless you upgrade to a sim only tariff.

You can check the details and available upgrades in your MyO2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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