I keep being charged

[Jay1899]

I have asked O2 so many times to cancel a sync connection. I am paying £5 a months for Iwatch connection that I don't need because I already have one with O2 and don't need two of them. They keep saying it will be cancelled but don't and can't seem to contact live help 

[gmarkj]

Sorry to hear you are struggling with this @Jay1899.

I'll tag our community gurus to see if they can assist - @O2Georgina @O2Emma can you help?

[O2Georgina]

Thanks for the tag @gmarkj 

@Jay1899  I will send you a private message now

[O2Emma]

Hi @gmarkj I can pick this up thanks 😀

[O2Emma]

Hi @Jay1899 I will need to private message you so can look into this for you.